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Hey Marc, thats fantastic, thanks for highlighting that.

So many people have fall-outs with builders as they dont know how to cope with the stress, and can often easily over-react given a lack of information.

I think something a lot of builders often forget (Like in many trades) is that the customer has no idea what your doing or why, so its always a good idea to stop and bring your customer up-to-speed on your progress, and why things are being done the way they are.

This can not only be very re-assuring, but can also quash any niggling worries the customer might have, but just dont want to bother you with, or they might feel stupid asking about.

What profession are you in Marc ?

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Hi Marc,

As a tradesman myself I have always tried to involve the customer as much as possible. I find it helps to put their minds at rest and it saves any misunderstandings from occurring. Over the last 20+ years in the DIY trade i think building up a good, friendly atmosphere is good for both the customer and the tradesman. That has always been my policy.

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